Technology Support Specialist – Journey
Position Number: 001730
This position provides audio visual, desktop, server and network support for the staff and faculty at the Coastal Studies Institute (CSI). This position will be located at CSI in Wanchese, NC, part of the NC Outer Banks. This position serves as liaison to CSI and ECU IT resources. The individual in this position will consult with clients and evaluate hardware, software, and network connectivity needs and problems. He/she will resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook PC systems, servers, video conferencing, lecture capture, and audio-visual technology, printers, peripherals and mobile devices. The employee will maintain hardware certification with major approved vendors as required to support client systems and will be authorized to order and replace warranty and customer replaceable parts. The employee will utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively. He\she will participate in both short term and long range ITCS strategic planning.
The employee will research, develop, and implement solutions enabling centralized management of client computing systems utilizing current and emerging technologies in software patch management, software deployment, anti-virus protection, computer policy administration, desktop remote control, and scripting. He\She will provide audio visual support to classroom, video conferencing, lecture capture, and audio-visual technology. This includes trouble shooting problems and resolving issues for AV and video conferencing systems. Repairing defective systems when possible, processing RMAs and maintaining supplies to manage minimum downtime. The employee will provide administrative support for campus physical and virtual servers. This support will be first line support and will act as liaison to ECU ITCS systems teams and contract server support vendor. By developing productive relationships with clients and understanding and anticipating their business needs, the employee will assist clients in effectively utilizing technology. He/she will Provide consulting support to faculty on enterprise technology needs, coach and train clients and provide learning materials including web pages. The employee will manage CSI campus technology projects. Duties require On-Call responsibilities with occasional support required on weekends.
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